Frequently Asked Questions

GENERAL QUESTIONS

Q: What is your Minimum Order Quantity on Crutch Cards and Hemp Wicks?

A: Our minimum is 300 for Crutch Cards and 600 for Hemp Wicks. *Note that a 300qty order cannot be split into multiple designs.

Q: What is a digital proof and why is it important that I look at it?
A: In printing terms, a digital proof is a digital likeness of your design as it would appear printed. It is your final opportunity to review the text and information for accuracy and ensure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate delivery of your print job on the first run.

Q: What is the length of Hemp Wick that is used?
A: The Hemp Wick in our Crutch Cards are 5ft in length. We do offer other lengths but they have a higher minimum order quantity and require a unique project - please contact sales@crutchcards.com with custom project inquiries.

SALES

Q: If I have a question about pricing, or an existing order, where can I send an email?
A. Contact someone from our sales team at sales@crutchcards.com. We typically respond within 24 hours. Thank you!

Q: Do you offer discounted pricing?
A: Yes. We offer discounts on orders larger than 1,200qty. For a quote contact sales@crutchcards.com.

 DESIGN QUESTIONS

Q: When does the work on my job/order start?
A: Production doesn't get started on the project until we have received final approval on the digital proof that is provided with each order. Once your digital proof is approved the production turnaround on an order is 4-15 business days. *Shipping is not included in quoted timeframe.

Q: What file format should I use when submitting my electronic document for printing?
A: Our graphic designer's preferred file formats are .ai, .pdf, and .eps- though often .psd, .png, and .jpg will work. For highest print quality, we recommend sending over .ai or .pdf files. Files that are in the following format are not accepted: .DOC, .BMP, .WebP, Powerpoint.

Q. I don't have a file but I want to get something printed - what do I do?
A: That's no problem! Our team of highly skilled graphic designers are here to help make your vision a reality. Contact us today to get started!  Just select "Design Team" on the form!

 Q: If I have a question about my design, or want to talk about a new design, where can I send and email? Can new customers email there as well?
A: You can reach us for all your design needs at design@crutchcards.com We typically respond within 24 hours. You can also open a Support Ticket at our Help Desk for a faster response. We would be happy to discuss our products with you and come to an awesome design together!

 PRINTING

Q: Is white considered a printing color?
A: Not typically. Because white is the default color of paper is white, it is simply recognized as the absence of any ink.

Q: What is the difference between RGB and CMYK color? Is it Important?
A: RGB stands for Red, Green, and Blue. This scale is most commonly used in monitors, televisions, scanners, and digital cameras. CMYK is cyan, magenta, yellow, and black – “full-color printing”. When you combine all RGB light it creates white, whereas CMYK creates black. Subsequently, it is impossible for a printer to exactly reproduce a color that we see on our monitors. If possible, we recommend converting images or graphics in RGB to CMYK yourself, so you can adjust any changes before files are given to us.

Q: Why do the printed colors look different from the colors on my screen?
A: In short, printers and monitors produce colors in very different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

Q: Why do colors differ when using offset printing versus digital printing?
A: Because the ink and toner mediums are different, the printed piece may have a slightly different result. Even though both types of printing use CMYK, the rasterization processes are different, which cause variations in color. In addition, if the file contains RGB elements, the different methods will produce varying results.

 SHIPPING

Q: What is the total delivery time for my order?
A: The delivery time for your order is determined when you make your purchase and select a shipping option. Most smaller orders take between 1-5 days to ship domestically.

*NOTE - Shipping begins when the item leaves the warehouse. Follow tracking information to learn more.

Disclaimer: There’s a reason not many print shops want to print on hemp paper: getting it right takes hard work! We’ve spent years mastering the art and calibrating our machines specifically for our world renown hemp papers. So while printing in-house invoices and short-run print jobs is one thing, if you've got a bigger print job you want to get done, we're the experts! Reach out to one of our Sustainability Advisors (sales@crutchcards.com) and they'll walk you through any print project you can imagine.